Nosco Customer Satisfaction Follow-up Survey Answer all that apply to you. Rank on a scale of 1-10 (10 being fully satisfied). Question Title * 1. How satisfied are you with the following products from Nosco? (Not satisfied) 1 2 3 4 (Sometimes) 5 6 7 8 9 (Fully satisfied) 10 Cartons Cartons (Not satisfied) 1 Cartons 2 Cartons 3 Cartons 4 Cartons (Sometimes) 5 Cartons 6 Cartons 7 Cartons 8 Cartons 9 Cartons (Fully satisfied) 10 Labels Labels (Not satisfied) 1 Labels 2 Labels 3 Labels 4 Labels (Sometimes) 5 Labels 6 Labels 7 Labels 8 Labels 9 Labels (Fully satisfied) 10 Inserts Inserts (Not satisfied) 1 Inserts 2 Inserts 3 Inserts 4 Inserts (Sometimes) 5 Inserts 6 Inserts 7 Inserts 8 Inserts 9 Inserts (Fully satisfied) 10 Lit–a-Sure Lit–a-Sure (Not satisfied) 1 Lit–a-Sure 2 Lit–a-Sure 3 Lit–a-Sure 4 Lit–a-Sure (Sometimes) 5 Lit–a-Sure 6 Lit–a-Sure 7 Lit–a-Sure 8 Lit–a-Sure 9 Lit–a-Sure (Fully satisfied) 10 Multi-Panel Labels Multi-Panel Labels (Not satisfied) 1 Multi-Panel Labels 2 Multi-Panel Labels 3 Multi-Panel Labels 4 Multi-Panel Labels (Sometimes) 5 Multi-Panel Labels 6 Multi-Panel Labels 7 Multi-Panel Labels 8 Multi-Panel Labels 9 Multi-Panel Labels (Fully satisfied) 10 Question Title * 2. How satisfied are you with the quality performance of Nosco products (complaints, rejects, etc.)? (Not satisfied) 1 2 3 4 (Sometimes) 5 6 7 8 9 (Fully satisfied) 10 Quality Performance Quality Performance (Not satisfied) 1 Quality Performance 2 Quality Performance 3 Quality Performance 4 Quality Performance (Sometimes) 5 Quality Performance 6 Quality Performance 7 Quality Performance 8 Quality Performance 9 Quality Performance (Fully satisfied) 10 Question Title * 3. How satisfied are you with Nosco’s on-time delivery to the promise date? (Not satisfied) 1 2 3 4 (Sometimes) 5 6 7 8 9 (Fully satisfied) 10 On-time Delivery On-time Delivery (Not satisfied) 1 On-time Delivery 2 On-time Delivery 3 On-time Delivery 4 On-time Delivery (Sometimes) 5 On-time Delivery 6 On-time Delivery 7 On-time Delivery 8 On-time Delivery 9 On-time Delivery (Fully satisfied) 10 Question Title * 4. How satisfied are you with Nosco’s cycle-time from the placement of order to receipt of goods? (Not satisfied) 1 2 3 4 (Sometimes) 5 6 7 8 9 (Fully satisfied) 10 Cycle-time Cycle-time (Not satisfied) 1 Cycle-time 2 Cycle-time 3 Cycle-time 4 Cycle-time (Sometimes) 5 Cycle-time 6 Cycle-time 7 Cycle-time 8 Cycle-time 9 Cycle-time (Fully satisfied) 10 Question Title * 5. How satisfied are you with the quality and cycle time of the following? (Not satisfied) 1 2 3 4 (Sometimes) 5 6 7 8 9 (Fully satisfied) 10 CAD / Drawings CAD / Drawings (Not satisfied) 1 CAD / Drawings 2 CAD / Drawings 3 CAD / Drawings 4 CAD / Drawings (Sometimes) 5 CAD / Drawings 6 CAD / Drawings 7 CAD / Drawings 8 CAD / Drawings 9 CAD / Drawings (Fully satisfied) 10 Estimates Estimates (Not satisfied) 1 Estimates 2 Estimates 3 Estimates 4 Estimates (Sometimes) 5 Estimates 6 Estimates 7 Estimates 8 Estimates 9 Estimates (Fully satisfied) 10 Prepress / Graphics Prepress / Graphics (Not satisfied) 1 Prepress / Graphics 2 Prepress / Graphics 3 Prepress / Graphics 4 Prepress / Graphics (Sometimes) 5 Prepress / Graphics 6 Prepress / Graphics 7 Prepress / Graphics 8 Prepress / Graphics 9 Prepress / Graphics (Fully satisfied) 10 Order Confirmations Order Confirmations (Not satisfied) 1 Order Confirmations 2 Order Confirmations 3 Order Confirmations 4 Order Confirmations (Sometimes) 5 Order Confirmations 6 Order Confirmations 7 Order Confirmations 8 Order Confirmations 9 Order Confirmations (Fully satisfied) 10 Question Title * 6. Overall, how would you rate the responsiveness to your questions and requests? (Not satisfied) 1 2 3 4 (Sometimes) 5 6 7 8 9 (Fully satisfied) 10 Responsiveness Responsiveness (Not satisfied) 1 Responsiveness 2 Responsiveness 3 Responsiveness 4 Responsiveness (Sometimes) 5 Responsiveness 6 Responsiveness 7 Responsiveness 8 Responsiveness 9 Responsiveness (Fully satisfied) 10 Question Title * 7. How satisfied are you with the services provided by the following? (Not satisfied) 1 2 3 4 (Somewhat) 5 6 7 8 9 (Fully satisfied) 10 Packaging Advisor Packaging Advisor (Not satisfied) 1 Packaging Advisor 2 Packaging Advisor 3 Packaging Advisor 4 Packaging Advisor (Somewhat) 5 Packaging Advisor 6 Packaging Advisor 7 Packaging Advisor 8 Packaging Advisor 9 Packaging Advisor (Fully satisfied) 10 Account Manager / Customer Service Account Manager / Customer Service (Not satisfied) 1 Account Manager / Customer Service 2 Account Manager / Customer Service 3 Account Manager / Customer Service 4 Account Manager / Customer Service (Somewhat) 5 Account Manager / Customer Service 6 Account Manager / Customer Service 7 Account Manager / Customer Service 8 Account Manager / Customer Service 9 Account Manager / Customer Service (Fully satisfied) 10 Prepress / ArtFlo Prepress / ArtFlo (Not satisfied) 1 Prepress / ArtFlo 2 Prepress / ArtFlo 3 Prepress / ArtFlo 4 Prepress / ArtFlo (Somewhat) 5 Prepress / ArtFlo 6 Prepress / ArtFlo 7 Prepress / ArtFlo 8 Prepress / ArtFlo 9 Prepress / ArtFlo (Fully satisfied) 10 Quality Manager Quality Manager (Not satisfied) 1 Quality Manager 2 Quality Manager 3 Quality Manager 4 Quality Manager (Somewhat) 5 Quality Manager 6 Quality Manager 7 Quality Manager 8 Quality Manager 9 Quality Manager (Fully satisfied) 10 Question Title * 8. How would you rate Nosco’s communications and marketing materials (quarterly newsletter, calendar, marketing samples, Nosco.com website)? (Not satisfied) 1 2 3 4 (Somewhat) 5 6 7 8 9 (Fully satisfied) 10 Communications / Marketing Communications / Marketing (Not satisfied) 1 Communications / Marketing 2 Communications / Marketing 3 Communications / Marketing 4 Communications / Marketing (Somewhat) 5 Communications / Marketing 6 Communications / Marketing 7 Communications / Marketing 8 Communications / Marketing 9 Communications / Marketing (Fully satisfied) 10 Question Title * 9. Overall, how satisfied are you with Nosco? (Not satisfied) 1 2 3 4 (Somewhat) 5 6 7 8 9 (Fully satisfied) 10 Overall Satisfaction Overall Satisfaction (Not satisfied) 1 Overall Satisfaction 2 Overall Satisfaction 3 Overall Satisfaction 4 Overall Satisfaction (Somewhat) 5 Overall Satisfaction 6 Overall Satisfaction 7 Overall Satisfaction 8 Overall Satisfaction 9 Overall Satisfaction (Fully satisfied) 10 Question Title * 10. How likely is it that you would recommend this company to a friend or colleague? (Not likely) 1 2 3 4 (Somewhat) 5 6 7 8 9 (Extremely likely) 10 Recommend Recommend (Not likely) 1 Recommend 2 Recommend 3 Recommend 4 Recommend (Somewhat) 5 Recommend 6 Recommend 7 Recommend 8 Recommend 9 Recommend (Extremely likely) 10 Question Title * 11. Additional comments: Question Title Question Title * 12. Thanks for your feedback! Your input is helpful to us in planning for the future. Please choose one of the Tervis® Tumblers above as a thank you gift. Bless Your Heart Life is Good Days of the Week Question Title * 13. 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