On the Time Matters front, the Quality Assurance team has achieved a consolidated 14-day cycle time on customer complaint responses for 2018.
HOW DOES THAT COMPARE TO OUR 2018 GOAL?
At the beginning of the year, we set a goal of 15 days or less. Our Operations and Shared
Services teams (across all sites) have done a great job meeting and exceeding this objective.
HOW DOES THAT COMPARE TO INDUSTRY STANDARDS?
The benchmark and industry standard expectation in this area is a 30-day cycle time.
Have questions, comments or concerns? Feel free to contact me directly – I look forward to the opportunity to serve your printed packaging (and quality) needs.